Identified - We've received the updated Flex/APK from QBic. We’ll share another update once testing is complete and we’re ready to roll it out
Oct 16, 2026 - 17:53 CEST
Oct 16, 2026 - 17:53 CEST
Investigating - Some Roompad settings revert to their factory default values after a reboot instead of retaining the settings configured in Flex/APK.
The problem has been identified, and fixed versions of the 1.11 and 1.13 APKs are currently under testing.
Oct 02, 2026 - 16:29 CEST
The problem has been identified, and fixed versions of the 1.11 and 1.13 APKs are currently under testing.
Oct 02, 2026 - 16:29 CEST
Identified - The iOS version of Instant Mobile is currently unavailable in some of our clients' app distribution stores. Existing installations continue to function normally for users who have already installed the app.
We are actively working with Apple Support to determine the cause of the issue and restore availability as quickly as possible. We will provide further updates as more information becomes available.
Jun 12, 2026 - 15:59 CEST
We are actively working with Apple Support to determine the cause of the issue and restore availability as quickly as possible. We will provide further updates as more information becomes available.
Jun 12, 2026 - 15:59 CEST
Update - The problem comes from the "Stay signed in?" prompt sent by Microsoft Entra during the first SSO connection of a non-registered user.
When a non-registered user tries to book a room on a RoomPad that requires SSO authentication, the following flow occurs:
1. A webview displaying the Microsoft login page is shown.
2. The user enters their login and password.
3. A webview asking whether the user wants to stay signed in appears.
4. The user can then confirm the room booking.
This flow occurs only during the first booking, regardless of whether the user chooses to stay signed in or not.
On a RoomPad 1050, the "Stay signed in?" prompt does not display properly and blocks the flow.
The process works correctly on the 1050 Pro and on all other devices we have tested.
We are currently investigating this issue with QBic to determine whether it can be resolved.
Workarounds :
- Disable the "Stay signed in?" prompt in your Microsoft Entra configuration.
- Perform the first booking for new users on another QBic device (1050 Pro, 1070, etc.).
- Pre-register users on the platform before their first booking.
Mar 11, 2026 - 18:02 CET
When a non-registered user tries to book a room on a RoomPad that requires SSO authentication, the following flow occurs:
1. A webview displaying the Microsoft login page is shown.
2. The user enters their login and password.
3. A webview asking whether the user wants to stay signed in appears.
4. The user can then confirm the room booking.
This flow occurs only during the first booking, regardless of whether the user chooses to stay signed in or not.
On a RoomPad 1050, the "Stay signed in?" prompt does not display properly and blocks the flow.
The process works correctly on the 1050 Pro and on all other devices we have tested.
We are currently investigating this issue with QBic to determine whether it can be resolved.
Workarounds :
- Disable the "Stay signed in?" prompt in your Microsoft Entra configuration.
- Perform the first booking for new users on another QBic device (1050 Pro, 1070, etc.).
- Pre-register users on the platform before their first booking.
Mar 11, 2026 - 18:02 CET
Identified - A problem has been identified on the identification flow. A fix is currently tested on part of our fleet
Mar 10, 2026 - 21:02 CET
Mar 10, 2026 - 21:02 CET
Update - We are continuing to investigate this issue.
Mar 10, 2026 - 18:42 CET
Mar 10, 2026 - 18:42 CET
Update - We are continuing to investigate this issue.
Mar 10, 2026 - 18:42 CET
Mar 10, 2026 - 18:42 CET
Investigating - Symptoms are that the authentication for 1050 Roompads when badging takes ages, sometimes resulting in a black pop up, or even a timeout. cookie_not_found error is returned on Graylog, alongside with IDENTITY_PROVIDER_LOGIN_ERROR
Mar 10, 2026 - 18:41 CET
Mar 10, 2026 - 18:41 CET
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Next Release (4.76) : 12/05/2026 - 18h30 (GTM+1)
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